Frequently Asked Questions

BatonCare simplifies healthcare coordination and provides personalized support to make your healthcare journey stress-free. Here's how we help:

• 24/7 Access to Support
  Reach out anytime by phone or through your secure smartphone app or web portal.
• Dedicated Care Concierge
  Your personal care coordinator provides one-on-one guidance throughout every step of your healthcare journey.
• Appointment Scheduling
  We manage your appointments — scheduling, reminders, and follow-through — so nothing gets missed.
• Medication Management
  We help coordinate prescriptions, refills, delivery, and medication-related reminders.
• Centralized Health Records
  A secure repository for all your medical records. We collect and organize your information, create a personal health summary, and make sharing with your care team effortless.
• Real-Time Monitoring
  We track hospital Admission, Discharge, and Transfer activity to help coordinate next steps for you, your family, and your care team.
• Streamlined Communications
  We ensure timely, accurate information sharing with your healthcare professionals so they have what they need to support your care.
• Secure Member Portal and Smartphone App
  Access your records, appointments, medications, contacts, messaging, and resources — and share your healthcare journey with trusted family, friends, or designated surrogates.
• Insurance Navigation
  Get help understanding and using your insurance benefits more effectively.
• Family, Friends, or Surrogate Access
  Easily share important updates and information with the people you trust, keeping your support network informed and aligned.

BatonCare integrates electronically with doctors, hospitals, pharmacies, laboratories, diagnostic centers, and other healthcare facilities. This secure, real-time connectivity allows us to access your medical history, identify you accurately, communicate effectively, and provide personalized support throughout your healthcare journey.

From appointment scheduling and medication coordination to insurance navigation, education, and advocacy, our system-driven approach helps streamline care coordination, reduce delays, and enhance your overall experience. With BatonCare, you receive proactive, connected, and efficient support every step of the way.

No. BatonCare provides concierge care coordination services to simplify and streamline the non-clinical side of healthcare.

We help you manage tasks such as:

• Preparing for appointments
• Providing reminders and follow-through
• Coordinating communication across your care team
• Organizing medical records and documents
• Summarizing provider instructions
• Navigating insurance and referrals
• Keeping everything in one place so nothing falls through the cracks

BatonCare is not a healthcare clinic and provides only non-clinical care coordination. BatonCare does not diagnose, examine, prescribe, or provide medical treatment.

A concierge doctor provides medical care — diagnosing conditions, prescribing medications, and delivering clinical treatment.

BatonCare provides non-clinical care coordination, helping you stay organized, informed, and prepared as you move through the healthcare system. We do not provide medical care or clinical advice.

Even with a concierge doctor, the healthcare system is still fragmented. BatonCare helps you:

• Coordinate across multiple providers and specialists
• Keep records, medications, and documents organized
• Coordinate referrals, testing, and follow-through
• Ensure your entire care picture stays aligned

Concierge doctors focus on clinical care. BatonCare focuses on everything around it.

No. BatonCare's concierge care coordination services are not covered by any health insurance plan. BatonCare does not submit charges for reimbursement for any of its services.

All fees paid by the Member — including the Annual Fee — are fixed, non-clinical membership or management fees and are not submitted to, nor reimbursed by, any insurance plan, government program, or third-party payer. Members are expressly prohibited from submitting any BatonCare fees for out-of-network reimbursement, insurance reimbursement, or any form of third-party payer reimbursement.

Managing healthcare between appointments often involves tracking follow-ups, organizing records, and staying in touch with multiple providers. Here's what helps:

• Keeping track of appointments and reminders
• Following up on test results and next steps
• Organizing medical records in one place
• Staying updated on provider instructions
• Ensuring communication between doctors

A clear, organized system helps prevent delays, missed steps, and confusion.

When multiple providers are involved, challenges often include:

• Information not being shared consistently between doctors
• Confusion around next steps
• Delays in follow-ups or test results
• Difficulty keeping records updated

Without active coordination, these gaps can lead to missed information, delays, or duplicative work.

Test results don't always reach the correct provider on time, which can delay follow-ups and care decisions. Tracking results, confirming delivery, and ensuring the right provider receives them helps avoid unnecessary delays.

Follow-ups are often delayed due to missed communication, untracked referrals, or unclear responsibility. Without active follow-through, important next steps may be overlooked or postponed.

Managing healthcare across multiple providers requires keeping records updated and ensuring information is shared correctly. A structured coordination system helps keep everything aligned and reduces confusion.

After discharge, it's important to:

• Schedule follow-up appointments
• Review and reconcile medications
• Ensure all providers receive updated discharge information

Staying on top of these steps helps reduce the risk of missed care.

It may be helpful to seek support when managing appointments, records, and follow-ups becomes time-consuming or difficult. Additional support can help keep everything organized, coordinated, and moving forward.